Sallie Mae
Conflicting Answers on 5 Year Payoff Plan, Wrong Forms Sent

Business & Finance

I have many issues with customer service at Sallie Mae. First off, no one who works there can ever answer any of my questions. I get a different answer every time I call from you crooks! You never send the correct forms I ask for. I want to pay off my loan so I never have to deal with you people again. I want to set up a 5 year plan on a $16,700 loan that was originally set up over a 13 year term. I was told the monthly payment would be $450 because I still have to pay interest on a 13 year loan even if I pay it off in 5 years! That is absurd!!! I have never heard of such a thing and that's why all of you who work for this disgusting company should be ashamed of yourselves. I know writing this ticket is not going to even matter, you people never help with anything, you are useless. I know you would never try and help us hard working students try and pay off our debt because you are a bunch of scumbags!


Company: Sallie Mae
Country: USA
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