Santander Consumer USA
Lending Practices

Our car loan with HSBC was absorbed by Santander in 2008. Santander is/was another bank (for all those with bad credit) as well as their company methods are dubious. I've required my mortgage agreement from their store 3 times. Nowadays after I named, I recommended the client support consultant I had been documenting the phone call. She said I want their agreement. I expected her for this and he or she explained no. I asked to get a boss. Twelve minutes later I talk to someone else trying to finish the telephone phone easily documented. I recommended them-they report it on the finish so that they should not are having issues with-it, but he nevertheless attempted to finish the phone call. OUR CONCERNS ABOUT SANTANDER: I am unsure they've a duplicate of my unique HSBC mortgage agreement and/or perhaps a backup of the mortgage agreement together (which officially wouldn't be authorized because I'd no option). Nevertheless, whenever a new bank gets control a loan, legally they're necessary to stick to the problems of the initial loan. Our unique HSBC mortgage agreement claims, "If any cost isn't compensated entirely within 10 times after it's due, you accept spend a late cost of 10% of the outstanding quantity of any overdue payment." NEVERTHELESS, Santander costs the 10% late charge the very first evening you are overdue. I've a BMW with funds of $644, to ensure thatis an illegitimate charge of $64 anytime I had been one-day overdue. Once I get a backup of the mortgage contract, I'll be having my lawyer document a.

Company: Santander Consumer USA
Country: USA

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