Identity Guard from Costco
Identity Guard Charged $3 and Three $9.99 After Website Errors

I wanted to sign up for their id theft protection service since Costco usually offers products from great companies. I was offered a 3 dlls start up fee for 30 days. I tried signing up and the website rejected my credit card info. All of the information was correct as entered, but it still gave an error message. I made the stupid mistake of trying to sign up without the 3 dlls offer and pay the regular 9.99 that is offered for Executive Costco Members. After about 3 tries and getting the same error messages I decided to let it go. I thought to myself: "if they can't even take care of their own website, how will they take care of my personal information".

A few minutes later I had a feeling that I had to check my credit card online. I found a charge for 3.00 dlls and 3 charges for 9.99. How can they be charging when I kept getting error messages that my information was incorrect? I have called them several times and I just keep getting bounced around. I emailed them to no response. I know I will probably get my money back just by placing a complaint with my CC company. But this makes me wonder how many people it has happened to, and how much money do they keep in their accounts and for how long? Nice way of making some interest on money that they are practically stealing.

Company: Identity Guard from Costco
Country: USA
State: Virginia
City: Chantilly
Address: P.O. Box 222455
Site: identityguard.com

  <     >