Santander Consumer USA
Payment Processing

I bought an automobile in September from the dealer and borrowed it through Cit Auto Economic. With Citi, I'd no problems, the client support was excellent and that I had practically nothing to complain about. Well a year ago, CIti offered my mortgage to Santander Consumer US. From there on, issues simply switched from excellent to horrible. I can not record onto their site, their website does not identify my current email address to reset a code, after I attempt to decide up, it claims my consideration has already been fixed up but I can not login. Upon calling customer support, I get hung-up on by their automatic program 4-5 times after which after I ultimately achieve somebody, they're inexperienced.

Throughout funds are suppose to-go towards curiosity (like in most additional loans I remove), nicely not with Santander. They utilize it towards the next cost but still ask you for interest about the total quantity of your mortgage before you get 3 funds forward. I actually donot actually remember agreeing for this as well as their brokers do not notice in order to answer fully the question on wherever which was decided. Therefore for that previous year I've settled attention on resources they've currently gathered and utilized towards my next funds.

After I buy my next automobile, I'll undergo my very own individual lender for the time being on. When there is an opportunity that Santander might support my mortgage, I'll refinance it and so I do not have to cope with these folks again.

Company: Santander Consumer USA
Country: USA
State: Texas
Site: santanderconsumerusa.com

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