Santander Consumer USA
No receipt for settlement and title still delayed
- 04-12-2011
- 12
Santander needs to change their policies. I was late on my payments and tried to bring my account up to date. I was given the option to take a settlement. If I did not pay the $7000 within 30 days, my car would be taken. I met my payments. Now when I ask for the title, I am told 5 days. I called back and was told my loan is not charged off and I had a balance. I was also told by Jason Chapel that there was no receipt I could get stating I met my agreement. When I asked for the manager above him, he did not want to disclose this information. The practices need to change.
Company: Santander Consumer USA
Country: USA
State: Texas