Bank of America
Bait & Switch

I received a solicitation letter to apply for a Cash Rewards VISA credit card that stated, "$100 cash back bonus after qualifying purchases", with no information on how to qualify. On 26 January at 2:25pm CST, I spoke (888-224-8735, card applications) to Supervisor Marisse and she said "first purchase within 90 days" to qualify. The account was opened on 11 March. I made a purchase on 26 March that qualified me for the bonus. I received a letter on 4 April that stated, "To qualify... $500 in... Purchases by 6/9". That contradicted Marisse and left me with only 66 days to comply. On 4 April, I spoke to 5 people (Argelia, Supervisor Diveena, Carina, Supervisor Paulette and Frank-Credit Dept.) during one 80-minute call, being transferred from one to another. None of them had any authority to do anything. I called the nearest B of A branch (Williams Dr.) and spoke to Assistant Manager Denise. She said she would initiate an inquiry the next morning. On 5 April, I Spoke to Charles and Supervisor Robert, both in the Credit Dept. Supervisor Robert said Supervisor Marisse did not know the qualifying requirements. Robert said I am not going to get the $100. I drove to nearest B of A and spoke to Manager Mary Ann. She said she would investigate. Lori Wolk-Resolution Dept. Called and said she was responding to Denise's electronic message that I wanted "clarification" of the qualification requirements. I have never asked for "clarification". Lori said it is irrelevant what Supervisor Marisse told me. Lori said Denise's inquiry is therefore "resolved." On 6 April, Samantha offered me $1.69 to resolve my complaint.

Company: Bank of America
Country: USA

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