Ebay
Crediting my charge card

March 24

Dear Corporation Executive Officer of each Agency,

Attached is a copy of the letter I wrote to Ebay’s CEO John Donahoe regarding two refunds I have yet to receive. I am now forced to take the issue one step further because I have had no response from Mr. Donahoe.

Ebay has no problem taking money from credit cards or bank accounts but they certainly have a difficult time returning money. And they make it virtually impossible to actually speak to a human when you have a problem.

Something needs to be done about their current business practices.

Sincerely,

Karen M. Hansen

16680 Oak Hollow Dr.

Cottonwood CA 96022

CC: list

Ebay Corporate Office Headquarters

2145 Hamilton Ave.

San Jose, CA 95125

February 23

President & CEO John Donahoe,

Both of the “cases” below were ruled in my favor after a lot of procrastination on Ebay’s end. After multiple forms, repeated long distant phone calls and being passed around for approximately one month I STILL HAVE NOT RECEIVED MY REFUNDS. Ebay had NO PROBLEM deducting these costs from my credit card, and yet it seems to be an incredible hardship to return the money. I want the amounts put back on my credit card or refunded in check form including tax, and shipping. It is amazing that everyone I spoke to passed me on to someone who promised to send checks yet I still have not received anything!

Good news! EBay Customer Support has reviewed the case and made a final decision. We issued you a full refund of $26.32 on Sep 15. (haven’t received it!)

In October while still waiting for the first refund a similar deception occurred for $8.00 plus shipping and tax. I am still waiting for this refund. (see below)

If I do not receive a full refund for both items including tax, shipping, and I should receive interest on my with held monies at this point; before March 15th I will forced to contact all of the agencies listed below.

If you still have questions or concerns, please contact eBay Customer Support. You can also view the complete details of this case in the Resolution Center

Social Psychology by Donn Byrne, Nyla R. Branscombe...

Item #: 220656331744

Sale price: $26.32

Quantity: 1

Sale date: Aug-18-10 21:02: 54 PDT

Seller: bigbradiefoster

Case #: 5003858050

Case opened: Aug-31-10 13:39: 36 PDT

Case closed: Sep-15-10 17:51: 20 PDT

View purchased item

58.75 cts brazilian purple amethyst round hydrothermol

Item #: 270588372681

Sale price: $8.00

Quantity: 1

Sale date: Oct-24-10 21:25: 17 PDT

Seller: phumin2007

Case #: 5005105904

Case opened: Nov-14-10 11:32: 49 PST

View purchased item

Sincerely,

Karen M. Hansen

16680 Oak Hollow Dr.

Cottonwood CA 96022

CC: Better Business Bureau

700 Empey Way Ste 110

San Jose, CA 95128

Federal Trade Commission

901 Market St Ste 570

San Francisco, CA

Www.ftc. Gov

Rip Off Report

/link removed/

Complaints Board

Http://usashameboard.com/bysubcategory/ebay-scams.html

State of California Department of Justice

Office of Attorney General

Http://oag.ca. Gov/news/press_release? Id=1923

Consumer Reports

101 Truman Ave.

Yonkers, New York 10703

Http://www.ConsumerReports.org

Time Life Magazine

Http://www.timelife.com/webapp

Company: Ebay
Country: USA

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