Ibsn
Worst Customer Care, Lack of knowledge in Tax preparation

I received the worst ever customer care from IBSN. I had to teach IBSN folks about the difference between regular tax filing (1040) and amendment filing (1040X). Though they have 10 different contact numbers and 5 mail ids for support, I never received response from any of them. If you are lucky enough to get hold of a folk on line, he will hung up that he will get back but they wont.

I have pasted my last mail communication to one of their senior official as escalation after months of follow-ups but even he turns out to be a dumb. Finally I had to call bank to dispute the transaction and get the money refunded back.

They are the WORST in customer care. I never recommend to any one and also I told my friends that I referred to hold off. I also attached the screenshot which shows the status that got stuck on 2/21 and no updates thereafter.

Mon, March 14 6:07: 10 PM
Re: Unhappy customer - Need Refund of Fees - TC10767

From:
Karthick View Contact
To: ramesh.

Company: Ibsn
Country: USA
Phone: 6786192365
Site: ibsntax.com

  <     >