Electronic Payment Services (EPS)
Scam

I recently approached EPS seeking to become returned an $85 Annual Price charged to the banking account on 12/03 since, though we originally investigated utilizing them as our cost processor (greater than a year just before this yearly charge being billed), we recommended them at that time of our purpose to stop, and not proceeded to complete business together. EPS is declining to return the yearly charge, declaring that the contract was created whenever we submitted our authorized software which based on the conditions of this agreement, we'd have had a need to end written down. Nevertheless, a deeper study of the reality shows that they're wrong within their state, and then the yearly price billed to us was unauthorized and illegitimate. I've described this to Amy Diehl, their mind of customer support, and obtained less like a reaction. I'm amazed that EPS and its own administration don't think about the goodwill and trustworthiness of EPS like a reasonable owner to become worth significantly more than $85. But aside from that, they've billed us without our appropriate permission, which can be illegal.

The series of occasions went such as this:

1) the agreement which EPS is basing my responsibility to stop written down otherwise spend the $85 yearly charge is definitely an form whose authorized websites I sent to EPS broker Chonda Pearson on 11/13.

2) however, after that, I never noticed something more, and so I approached EPS customer support boss Dustin Godec: on 11/18 I sent him "After trying to get an EPS consideration, the sole further conversation I obtained was the Authorize.netactivation at the end of the line. I've never obtained a Vendor quantity, any Starting Out directions, or something." Dustin replied with a few info etc., after which in another e-mail nevertheless on 11/18 I questioned him "another problem, simply wished to make sure I'm not being charged by however before support is triggered, as well as for that I'd prefer to wait till we're really available for company, perhaps 2-3 weeeks. Please verify if we are able to maintain this "about the ledge" till I provide you with the green-light to trigger..."

3) according to Dustinis below reaction additionally on 11/18, "I display you will not be charged before you ask to trigger with Chonda." Several more lines got fixed out, after which again on 11/24 Dustin recommended me "all that's necessary to complete at this time is let Chonda or I understand when you're prepared for that bill service at EPS."

4) after that, we found that EPSis web based program was incompatible using the Mac system (that we use). Much work was created on both stops to locate a practical answer, however in the finish the possible lack of compatibility of EPSis web based cost setup using the Mac system was a deal breaker for all of US, despite EPSis beautiful prices. Because no-work-around acceptable in my experience was acquired, I never proceeded to teach Chonda or Dustin to trigger (as Dustin suggested I actually do when prepared), and very towards the opposite I recommended Dustin and Chonda on 12/16 of my purpose to prevent continuing any more (ie. Not go to "service and payment"): "ultimately I've chose to choose for vendor providers through quickbooks, which combines straight into quickbooks for mac. Everything considered, this is actually the best answer for my company, I really hope you realize. Please go to stop our agreement, and recommend how I will reunite the magtek card reader for you."

5) because of this, it's obvious that I had been sensible in anticipating there wouldn't be any service of support and related payment, be that regular or yearly, which notwithstanding any conditions of the agreement created on 11/13. Nevertheless, on 12/03 (greater than a year later!) an $85 Annual Charge was billed to the banking account.

It appears tome consequently this is greater than a issue of great faith and of EPS performing like a reasonable owner. EPS was misguided in getting an $85 yearly charge, provided I had been recommended I'd not be charged until I directed EPS to trigger the consideration, but I never did so-and furthermore directed EPS by mail to stop. EPS has billed us without our appropriate permission, that will be illegal.

Company: Electronic Payment Services (EPS)
Country: USA
State: Colorado
City: Englewood
Site: eps-na.com

  <     >