DirecTV
Required Payment Before Due Date to Restore TV Service
- 02-23-2011
- 34
Paid past due amounts online as stated on my statement, my current bill is not due until 02/24, today is 02/22, only 2 days away but it's not due. DirectTV rep told me I have to pay to restore TV. It's not a reconnect fee it's a current bill, escalated the call and the supervisor insisted the same, No matter how many times DirectTV is down because of weather or any other problem they do not refund for TV that can not be viewed. My balance is $62.01 again not due until 02/22. When I asked for addtl #'s to file a complaint the supervisor told me they don't have them so I had to look them up online. I then email the call center Manager Jeff Webb and CC: the CEO Mike Mike in on the email. However I have to wait 24 hours for a response and 24 hours with no TV, Is DirectTV going to refund the days I can not watch TV?
Company: DirecTV
Country: USA
State: Illinois