City Mortgage
A

I have been trying to go through this government modification for 2 years. They had me on a modified amount through CITI Mortgage. They have gave us the run around. I have called weekly checking on my account i get a different person every time, they repeatedly lost my paper work. When you call them you have to explain yourself to a new person each time.in august of this year they took me off of government modification said i didn't have paper work in when i did. So they tried to set me up on a traditional modification through Citi mortgage. Monthly they sent me delinquency notices i would always call and they said they would help and that i was fine.in December they sent me to fore closer saying i needed to repay delinquent amount. Since august i tried to go through different modifications but they gave me the run around. Now in February they finally told us that i was never eligible for the modification since September they said i didn't make one trial period payment on time but i did. They also said i would never had been eligible for a modification due to that one payment being a week late. They never informed me of this until a year and a half and multiple modifications later. Now they are trying take my house.

Company: City Mortgage
Country: USA
State: New York
City: New York
Address: 399 Park Avenue
Phone: 8002853000
Site: citigroup.com

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