Turbo Tax
Deceptive Billing

As I was finishing up on my "Free" tax preparationand about to file my taxes electronically, I see a charge of $27.95 for my "free" state tax. I saw no way to avoid this charge and so I paid it with my credit card.

10 minutes later I called the company and they said no problem, they would issue me a refund for that amount. They gave me a conformation number and so I must assume the charge will be removed. They never tole me why I was charged for the "free" service.

Now what I'm wondering is... How many people will pay for this "free" service and get stuck paying as I did, but never complain to the company?

Company: Turbo Tax
Country: USA
State: California
City: Mountain View
Site: turbotax.intuit.com

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