Capital One
Missed Statement, Doubled Bill and Late-Night Calls
- 12-28-2003
- 8
Capital One did not send a bill in December, so the payment slipped by. When I finally got a bill it was for double and a $29 late fee. Here the good part, the double payment was mailed, but I was getting phone calls, caller ID says private, some were only one hour apart, late at night. When calls were answered they would not identify themselves.
After three calls one night, I answered one. They said they would drop the fine if I would go to automatic pay, he came close to demanding my checking account number. After refusing this service a dozen time in 20 minutes I asked for a supervisor, none were there (sounds funny), I told him to be sure to send me a statement and he has lost a customer, and he hung up on me.
The bad thing about this is there customer service must be in India, everyone that called had the same accent, I could only understand half of the sales pitch..
I will complain to someone higher up, but I'm sure the call will be routed to the same office in India.
Company: Capital One
Country: USA
Site: capitalone.com