Nationstar Mortgage
Purchased our Loan

It's essential the term escape about that organization, particularly to homeowners whose mortgages are bought by Nationstar. We received phrase our mortgage was offered from our previous organization roughly 15 times before the move. The notice directed us to deliver funds to Nationstar after December 1st. Since I have usually deliver my cost before the 1st and had obtained no communication from Nationstar having a fresh mortgage quantity, I delivered the cost directly into my previous organization over time for this to be prepared. Sadly, the move had previously started and also the check occured. I started calling Nationstar about the 7th of November after I recognized my check hadn't removed; I've created more than twelve calls within an try to make sure that my cost was properly prepared. I had been repeatedly sure I'd obtain no late charges that Nationstar was active obtaining plenty of mortgages; my cost could be prepared the moment they obtained it, etc. I had been ultimately ready to obtain the cost prepared after calling my previous organization and obtaining a routing amount showing the cost have been delivered, once I offered Nationstar the evidence, they recognized cost on the automatic point. I shiver to consider what might have occurred had I waited or been less positive. Sadly that's not the finish of the tale; soon after the cost was refined we started getting overdue updates, including late fees. Nationstar representatives all state the same, "dismiss them." I've exceptional credit, nor create overdue payments and so I am reluctant to consider their guidance.By today, I've received two Dec claims with numerous mistakes and on Dec 31st, a little small brochure describing privacy procedures, this is actually the only communication we've obtained. I received no Jan declaration, but I shipped my cost early regardless. Luckily that payment was prepared, to my laughter, just a couple brief times after my Dec cost. Characters delivered to Nationstar seeking proper payment claims and cost record go unanswered. I've submitted a using the BBB and motivate additional Nationstar mortgage-holders to complete exactly the same. Don't watch for a proper payment record, deliver funds in prior to the deadline and record all calls.

Company: Nationstar Mortgage
Country: USA
State: Texas

  <     >