TD Ameritrade
Password and Security Questions Erased Monthly After Upgrades
- 12-25-2010
- 62
I just want to admonish your readers what a terrible experience I have had w / a new account I opened at TD Ameritrade. Every month, for the past 3 months, I have had to re-set my password and "security questions" because they are repeatedly erased when TD Ameritrade does one of their frequent "software upgrades". The process must be done over the phone. Problem is, TD Ameritrade does not have enough customer service reps to answer the phone during normal market hours. If you want good service, stick with Scottrade, Fidelity or Vanguard. TD Ameritrade is a PITA.
Company: TD Ameritrade
Country: USA