Chase Bank
Money Market Fees Despite Agent's Promise of None

I recently lost my job, and called Chase to close my money market account because I knew that I would not be able to maintain the minimum balance and did not wish to incur fees. The customer service agent, whose name I did not get - shame on me - assured me that if I transferred $25 per quarter into the account there would be NO fees. She lied. Since, I have been hit with two weekly fees of $12. I contacted Chase via their email because I am currently overseas to ask 2 questions: what is the number I can call to close this account while I'm overseas, and two - why did you lie?

My first response neglected to give me the number, and backed off one fee but told me there would be more. I realize I'm not a big, wealthy customer, but every $ counts for me right now, and they apparently are only concerned about their own profits.

Company: Chase Bank
Country: USA
State: Illinois

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