American Express Blue
AMEX Good Customer Service? - Service

I have been a AMEX cardholder since 1988. Paid my amex Blue bill online because I was on vacation and this happened to be when all the hullabaloo with the new tax laws was also going on and then in Sept. I did not receive my paper statement but I did receive an email telling me that me that I missed my deadline for paying my online bill? I called amex 4 days after the due date and the online statement reflected 30 days overdue! I explained the misunderstanding and the fact that I am a long time card holder and have a very good credit history and asked the "no", and the response I got was a 58.00 late fee, a 2% of the balance fee plus $99.00 of the last due amount and the interest rate will go up to almost 28% for the next year.

Company: American Express Blue
Country: USA

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