Wachovia Bank
Double Overdraft Charge on a $2.32 Gas Purchase Posted Twice

I have found a systematic problem with Wachovia's overdraft policies that they do not admit to. I understand that when you use more money than is available with a bank they have the right to charge you a fee, and I am not arguing that fact. I should of been charged the problem is that with Wachovia they charge you twice for the same thing. On 6/21 I had a small purchase come through, but my account was not negative, on 6/22 I bought gas and it caused my account to go negative by -$2.32 now on the same day I got charged when the amount of the item was taken away from my available balance, and then a second time when it actually posted to my account. So because of one item causing me to overdraft by $2.32 (which is bad enough to get charged because of such a small transaction as it is, but I am not arguing that) my account went negative -$72.32 with 2 overdraft fees of $35.

I am very very familiar with how banks work, and how they make their money and I am not against that. However it is completely unacceptable that a double charge happen. When I call they do not seem to understand and tell me that I was charged correctly, and they refuse to return any of the charges because this is the second time that they have charged me twice for a single item. So they charge you twice, then you call, they refund it once calling it a "courtesy", not bank error, and then when it happens again they say they cannot refund anymore because a courtesy refund has already occurred. I am not going to be working with this bank anymore and I advise anyone else to do the same, especially if you will not be keeping a large balance.

Company: Wachovia Bank
Country: USA
Phone: 8009224684
Site: wachovia.com

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