Wachovia Bank
Pending $20.98 Charge Reordered Into Four Overdraft Fees of $140

On Monday my balanced showed $319.03. I had a pending charge of $295.02 to put my available balance at $24.01. During the day I had a deposit of $100, I withdrew $80 and charged $20.98 now leaving me with a balance of $23.03. Unfortunately I forgot about another charge on my account that actually left me with a balance of $8.99. On Tuesday when I checked my account it showed that I had a negative balance of $151.99! I opened my statement page to see that I did indeed have a posted balance the day before of $8.99... Then the charge of $20.98 which would put me into overdraft by -$11.99. But I had overdraft fees of $140! So when I called the bank they told me that the $20.98 was being processed back 5 items before it that already posted which would put my next 4 items into overdraft, giving me 4 overdraft charges of $140, so the $140 overdraft plus the $11.99 I was over put my balance at -$151.99. I argued with the rep that they cannot move a pending charge back 5 times into items already posted 5 days previous putting 4 items into overdraft... That my ending posted balance for the previous day was $8.99 and I had the one overdraft of $20.98 so I should only be charged for 1 overdraft fee, not 4. This woman argued with me that I was wrong, that I should pay more attention to my account and refused to refund any amount of the overdraft fees. Later that day I went to the branch near my work and spoke to a very nice manager. She did in fact refund 3 of the 4 overdraft fees after a long discussion.

This is not the first time I have seen this happen... Wachovia does not post charges in the order they are actually charged and they move pending items back into things that have already posted therefore attempting to rip people off by incredible wrongful overdraft fees, and then refuse to help by giving any credit.

Company: Wachovia Bank
Country: USA
State: Florida
City: Lake Mary
Address: 4005 W Lake Mary Blvd
Phone: 4073307220

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