Only1
Visa Prepaid Card Put Hold on our Pre-Paid Credit Card and Withholding our funds

Last month we bought 4 prepaid credit cards to take with us on vacation overseas. The lady at the supermarket misinformed us on how they worked. Once we purchased and opened the cards, we noticed that they were not embossed and looked fake. We spoke to the hotel overseas and told us we would have problems with the local vendors. We tried to return the cards and were told we cannot do that.

I called Only1 prepaid customer service to explain the situation. The supervisor told me I had not option other than to have 2 of the 4 cards signed over to us like a real credit card to be embossed with our names and have the other 2 cards balance forwarded on these. It would take 7 days to get the cards, but were leaving for our trip in 4. We needed our money for our trip so I took the cards to Bank of America to ask for advise since Only1 was not giving us any options. B of A was able to help us and took credit against the card on 2 occasions whichg gave us most of our money (less $400 - $200 left on each).

We attempted to get the last $400 and were told there was a hold on the card for fraudulent activity and we cannot get hold of our money if we do not send in 4 pieces of information plus the original purchase bills of the cards. We did not understand this since the cards were PRE-PURCHASED with our money. But we did comply. We were told within 24 hours they will be activated and we would be able to use our cards. 2 days later, we heard NOTHING.

I called Only 1 again and was told that the FAX I sent with the information did not fully go through and they needed our drivers licesne and SSC again. We re-faxed that back to them 2 times. I later followed up and got a conformation that went through. Today I called back to see if the cards were activated. I was told ONCE AGAIN that the fax did not go through. They did not have a record of my calls 2 days prior and made it seem like I was lying. We asked to speak to someone higher than the supervisor. We explained the situation for what seemed the 6 th time (we had also sent 2 written letters and mailed 1 with the explanation of what happened). Once again, we were given the same story, that as of 9/11 there are fraudulent activities that go on with cards and we have to give this information for money laundering purproses. We have sent our information 3 times already and they say they cannot read it. That is complete bull. The copies are clear and big and I cannot see how they cannot go through. It seems that they are holding onto our funds and do not want to release it because THEY are somehow being illegal or fraudulent. This is a PRE-PAID card, paid with our money. How dare they treat US like criminals when they are the ones that are being very shady. A representative from that department refuses to talk to s unless we fax in the information.

I think this company is completely shady and something is just not right here. I will send the information again. But I cannot believe how they treat their customers like criminals with no regard, and no care. I will defintiely tell EVERYONE I know about them. Once I am able to access my money I will use it and make sure I do whatever I can to stop anyone I know and anyone else from using these services. I do not beleive in companies that do not treat their customers with respect and loyalty. This is completely outageous and I believe they are dishonest hope people stop buying their cards and doing business with them. They seems to be associated with MetaBank.

Company: Only1
Country: USA
Address: P.O. Box 71402
Phone: 8666302504
Site: only1.com

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