Bank of America
Their process for working with people who have experienced trauma is inadequate and simply, cruel

My partner and that I had a home fireplace in September. We resolved using the insurance provider early January. We approached W of As home boasts department prior to getting our check to wander step-by-step the methods for seeking attracts to repair our home. It's currently mid-February and due to some misinformation about the area of the lender, we're still awaiting our first pull check. When I contact I've to re-explain our scenario, I get incorrect info and also the procedure remains postponed. After I requested to possess somebody follow-up on a single of the problems that must be handled, I had been informed, "We don't create outbound calls." Their procedure for dealing with those who have experienced upheaval is insufficient and just, vicious. We were forwarned of Lender of America is terrible customer support and follow-through. Being an ex-banker, I'd not have thought it easily wasn't experiencing it myself.

Company: Bank of America
Country: USA
Site: bankofamerica.com

  <     >