Office Depot
Nesia and Kurt

On 3/9, I called the Office Depot toll free number to place an order. The male operator began making rude female jesters. I requested a different individual to handle the call. He laughed and in a sexual manner stated there's no one here but me. I said, "no thanks" and immediately ended the call. Within minutes, I called the same toll free number and spoke to a different operator at Office Depot. The order was placed, then I requested to have a coupon added to my order. I was told the order was already processed, and it was too late to add a coupon. I wasn't aware that I had to mention a mailed coupon before giving my credit card information. Before the call ended, a group of males in the background began making loud references to the call I had made earlier. Overly attempting to annoy me, the male operator's voice gave an impression of rudeness in his call completion statement. I did not make a comment, but I called back in twenty minutes and cancelled my order.

Office Depot charged my credit card $83.12 on March 9; and, after eleven polite requests to refund my account, they have not given credit for the cancelled order. I was given an order number: 468908259-001. Office Depot operator Nesia said she sent the request to resolution, but I have spoken to their resolution department. On 3/25, my credit was approved. Kurt said, "The request was forwarded a third time. There was a note for approval. His supervisor was notified, and he alerted the billing department."
I have also tried online to receive credit. The only response has been a conversation with an Office Depot operator.

Company: Office Depot
Country: USA

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