Chris E Myers
Bank of America Home Loan deceptive promise of Lender Credit taking months and still not resolved

We originally requested a Loan Modification but somehow ended up with a Refi with near $5000 in closing costs.

Basically Chris E Myers and his Bank of America (BAC) colleagues have promised a Lender Credit to get me to close and it has been nine months of increasing frustration to get them to apply the credit and verify to me that they did.

Like everyone that we contacted, at first they were apologetic and nice BUT they don't follow through and deliver what they promise - either letter confirming, or updates or phone calls. AND when they said something was done, it turned out it was NOT DONE correctly.

It has been months of frustration and empty promises. Loan Origination did not know why the credit was not applied and since it has been month, it is now Customer Service's issue. Customer Service said it was not a payment issue, so back to Loan Origination. Then on to Payment Research who required us to fax proof that we were promised the credit. Then they closed the investigation without telling us OR send us to the correct department.

Back and forth, up to vice-presidents because Chris "got promoted" and thus is no longer involved. And here is a direct quote from him, "As I told you before, this one is out of my hands". Yeah right, he never handled it properly to start. Still no resolution, even with escalated attention. Still same old bull promises. That's how it has been; being tossed from one to another - loan origination, customer service, managers, vice-presidents, office office of the president.

Oh yeah, Office of the President (highest escalation) wouldn't open our case unless requested internally. More back and forth and suddenly Customer Service could no longer help because it has been escalated to Office of the President. OOP seemingly understood the problem and again promised to correct AND send letter to confirm. But still confirmation to date. Despite the escalation, there is NO follow up to make sure the issue has been resolved satisfactorily.

We have wasted more time & money than the credit that was promised to be applied to principal at the start of this loan. We are so fed up that we are willing to take the loan elsewhere even though we qualified for good rates. And this started as a request for a Loan Modification but somehow ended up as a Refi with near $5000 in closing costs.

Company: Chris E Myers
Country: USA
State: Texas
City: Fort Worth
Address: Amon Carter location, Fort Worth, Texas
Phone: 86664555035866
Site: bankofamerica.com

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