Dell Financial
Instrucyions given were different from 4 different people for same issue

Suggest instruction for customer support representatives within the PI therefore the info directed at the client is standard. Being informed 4 various instuctions for that same issue is just a waste for both client & the phone call centre. A name-change ought to be simple-but this didn't happen. It got an overall total of 25 units to hold back on-hold to consult with an individual support representative every time I'd to replicate my own info despite being reuired to key in to the telephone to achieve a genuine individual. Another type of waste! Their isn't any responsibility for that customer support representative supplying wrong info towards the client.

Company: Dell Financial
Country: USA

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