Chase Home Finance LLC
Mortgage Payment Taken Twice and Refund Refused

I received a letter in the mail stating that I was almost past due on my mortgage payment. I was sure I sent it in, but I thought it may have gotten lost in the mail. To be sure I did not get a late charge I paid my payment online, after speaking to a representative. She assured me they did not receive my check, and to go ahead and pay it.

The security questions she asked me were very unusual. She asked me if I owned a certain car in the past. She also asked me where my uncle lived. These questions are not things that she could possible know, so after this phone call I became very suspicious.

5 days later I look on my checking account and notice that they had gotten my check and indeed cashed it, overdrawing my account and putting my money to -1,100 bucks. I hastily called them and asked them to refund my payment to my checking account, which of course they refused.

I have to mail or fax in a copy of my checking account showing both payments. I will do so, but I am not expecting them to give me back my money. If they do not, I will sue them. I will also try to find out why they were asking about my uncle.

If a lawyer reads this, please let me know if there is anything I can do. Thanks.

Company: Chase Home Finance LLC
Country: USA
State: Ohio
City: Columbus
Address: 3415 Vision Drive
Phone: 18008489380

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