BB&T Bank
Stolen checkbook overdraft and fees on delayed cash deposit

I have two complaints. A few months ago my account was compromised. They stole my ATM card and checkbook. The people took checks from someone's closed account and deposited them into my account at the teller window. The people took a deposit slip, deposited the check, and got cash back from the tellers at two branches. This overdrew my account by $400.00. Now BB&T has declined my theft report and says that I am at fault because my checkbook was not secured. It was in my home, in my pocketbook as always. Not secured? I guess there is no problem with the fact that someone gave cash back to somebody they had to know was not me. I have a senior account, and the thief was about 30 years old.

2. Overdrafts. BB&T is the absolute worst bunch of scammers I have ever seen. Here is how their latest scam worked on my account. I have about $100.00 in my account. I deposit cash ($300.00) on Friday at 10 A.M. It posts immediately (cash) and reflects in my balance. I go grocery shopping and use my debit card, then go make a few payments. Monday morning I start getting overdraft fees. It seems that my money is not in my account until they post it on their system, which took until Wednesday morning. This cash deposit took three business days to post, and I am collecting overdraft charges the whole time. I want to know how to complain also.

Company: BB&T Bank
Country: USA
State: South Carolina

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