Bank of America
Mortgage
- 03-08-2010
- 6
After reading an article in the St. Petersburg Times South Pinellas Edition on 02/21. I feel compelled to advise you my dissatisfaction and total frustration with Bank of America.
September 28th I was laid off from my job which paid $73K a year. I called Bank of America with the Homeowners HOPE Hotline on the phone. BOA advise us there is nothing they can do and I don't qualify for the "Making Homes Affordable" since I had Mortgage Insurance and my loan was backed by Freddie Mac.
Mid December I realize my situation is getting desperate and I am not finding work and to only receive $275 a week in FL unemployment and be told I make too much for food stamps and borrowing money from family and friends is not enough. I call back BOA I speak to a very nice man (even though it takes over 30 minutes to get to the right department). This person advises me I do qualify but it takes BOA 45 days to fedex the Form 1126 and Hardship document. Even though these are on the Making Home Affordable Website he stated I could not use them.
Well 45 days come and go and I receive a call from BOA advising me they are so busy it is going to be another 30 days which should be next week. The women that called me was very nice and explained once I receive the paperwork I can qualify for a 3 month trail but I must remain current in my mortgage.
I am very very frustrated about this process as I was a Countrywide customer and now BOA purchased them. Between December and the call mid February I must advise you I called a few times to follow up as I am desperate.
I also own a home in Pennsylvania so I have 2 mortgages, HOA fees in FL plus all my utility bills and only receiving $1,100 I can not keep borrowing money from family and friends. I already owe out close to 10K just since September.
I can forward you the article where it stated BOA has been the worst in assisting customers with the Making Homes Affordable.
Any assistance would be greatly appreciated.
Company: Bank of America
Country: USA
Site: bankofamerica.com