Citibank
Customer Service - Checking

I had a checking account with this bank and I had a heart attack and was hospitalized and had open heart surgery my son who by the why is 15 went to the atm to deposit a check into my account for $20 and he accidently put $200 and not knowing any of this nor my wife she used my bank card and put my account in the negative I spent a month in the hospital between intensive care and intermediate care When I got home found out what happened I told the bank on the first I would bring my account up to date and I did then had my tax refund deposited into the account because I was told that would be okay. The day my refund hit the bank they closed my account and said they would mail a check to me. I was not working got behind on the mortgage so that money was going to help be get back on track, now I have no idea where or when I will get that money late fees adding up everyday. I think it is sad to treat people in this manner over a stupid mistake and I would not recommend this bank to anyone. I hope they get theres

Company: Citibank
Country: USA

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