Best Buy
Credit Card

I purchased a TV from Best Buy 18 months same as Cash the Promo is good thru July 23 as long as I pay it off by then no interest. I then bought a refrigerator 24 months same as cash promo ends on Oct 23. I was told at the store when I bought the refrigerator that only a minimum payment would be applied to that purchase and the rest would be applied to the TV. The minimum payment is $32 and I have been sending in $150 payments. They are now applying the entire $150 payment to the balance not due until Oct and non toward the balance due in July. This just started this month. When I questioned it the kept saying new goverment regulations. When I said I could understand a minimum paymenta as goverment reguations, but I am paying alot more to pay off a balance. They said when two items are purchased that the payments will all be applied to the balance due later until the last 3 months of the promo then they will apply it to the balance coming up. So everyone pay attention to what you are now paying. I am now just going to mail a minimum payment until July then paying off the TV balance. I would have never have noticed unless I took a closer look at the credit card statement. Charlotte Garring at customer service said that Best Buys new policy is what is best for them and not the comsume

Company: Best Buy
Country: USA

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