TurboTax
E-filing/Customer Service

I have used TurboTax previously also it usually continues to be fairly simple and straight forward. Not this season.

In previous decades, I've completed enough additional freelance work to possess to document home-employment income.in addition to this processing comes a Routine cform for various home-employment income. Used to do not need enough additional revenue this season to document home-occupation taxes, but centered on prior decades' filings through TurboTax, the program keeps insisting that I complete a Routine cform. I've no info to come right into the shape, and so I have attempted to avoid it, however the "problem check" retains needing it. After I bypassed it several times, the program suggested that I'm in a reasonable danger to be audited since I didn't record my (low-existant!) self-employment income. As a result of this caution, I bought review safety for $39.95. I had been subsequently aimed towards the cost screen, where my complete cost to TurboTax was $151.85—much greater than I'd expected, but I'd to visit function and desired to get my taxes completed, and so I joined my charge card info. Next, I visited "proceed" to e file and was educated that I can't document electronically since I didn't document a Routine C. Later today, at the office, I closed in and that I attempted to get hold of an expert, but I acquired a pop up by having an asterisk showing that I accept be billed $29.99 for that first 20 units of the expertis period, and so I attempted to find it out myself. I subsequently observed a link about the indication-on site having said that I really could remove types, and so I removed the Routine C. It looked like this might resolve the issue. No; I visited through anything again and also the mistake check stated I have to document my Routine C. And so I thought I'd simply print-out my paperwork and document by email. TurboTax did not like this concept; it'll not I would like to document till I spend AGAIN!!! It got me about 20 units to discover just how to contact customer support (each time I attempted to locate a telephone number or email address, it made me enter a problem and instantly created solutions that didn't address my issues, or it attempted to send me to a specialist discussion for $30. Arrgh!!! This can be a headache. I want I'd only finished a normal 1040 myself. I've one-income supply, nor possess a house or have kids. This will NOT be this challenging or expensive

TurboTax suggested that I had been prepared to document also it got my cost info.

Company: TurboTax
Country: USA
Site: turbotax.com

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