TurboTax
What a nightmare!

I used turbotax on-line to complete my fees myself. Exactly what a headache. Processing for national was free, and state fees is just a small over $30. I lived and worked in Ny and Mass that year and thus it cost over $60 to complete it myself. Plus I inadvertently clicked "reduction maximizer" which charged mean additional $10. Okay. Which was my problem. Therefore whole was $76. I dont own home, im simple, no children, blah blah simply had a few W2 forms to document.

A mistake came up at the conclusion saying I really could not document my mother condition return electronically since in mother if you should be a component year citizen you've to email inside your types. No big deal. Right? It explained to print-out and follow the instructions however the instructions explained I e-submitted with no further motion was required. Looking into the standing, nevertheless, my mother return didn't seem. I tried it 1000000 various ways using the same outcome. Exactly what the *! @^?

And So I called customer support. I told them I can't efile with my mother return I simply had a need to understand what to complete. After and time of bullshit of those individuals who had NO idea that which was happening, requesting useless concerns and moving in groups, I recognized that there should have been some strange breakdown on their website that triggered it to print-out stating I'd efiled. They kept making me check the way the standing was and transferred me about with no benefits. Stated they might do nothing for me personally. I paid $76 plus they cannot do something!

I wound up calling some income division or anything in mother along with a man was like, listed here is an handle simply deliver xy and z as well as your ready. Required me 5 minute to obtain my damn solution.

I'll NEVER use turbotax online again. Not just doesn't it function precisely, customer support HURTS.

Company: TurboTax
Country: USA

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