Wells Fargo
Poor customer service

Last November after my account at Wells Fargo was compromised by an on line purchase. I contacted my banker and was advised to close the account and open a new one, this I did. Unfortunately the banker in question transferred all the funds from the old account to the new one after checking for pending transactions. I was advised later that their system may take up to 24 hours to process any transactions. A week later I recieved a mail stating that I had overdraft fees on my old account. That was amicably resolved and another "new" account was created for me, because suddenly I was not eligible for a standard account a restricted account was opened on my behalf. On or around the 7th Janurary 2010 when I attempted to deposit my SSI check at the branch's ATM. I was informed that I had to make the transaction in a branch, this I did. On my request a new and more pliant account was created, this time I waited for almost two weeks before transferring funds from my old account to the new. On the 21st Jan my account showed no pending transactions and when I asked Mr. Bello Sanchez if it was wise to transfer all the funds to the new account, incase there were no"invisible" transactions, he replied "No I was good to go". On 1/28 I attempted to make a withdrawal using mt New Atm card and was told that my account was blocked and I had to speak with a bank represetative. It was the same nightmare again. Two transactions that were made several days prior to me closing the old account were posted and I was charged a total of $70.00. When I protested that on the 28th Jan I was told by Mr. Sanchez that the manager would only give me a partial refund, when I asked to speak to the manager (Diana) I was told that she was unable to see me. I do not have much money in that account, but I expected to be treated with some dignity. The banks and their "lackyes" are trying every thing to make the consumer pay for what is happening on Wall Sttreet and I believe that Wells Fargo is responsible for puropsley delaying their postings and charging the customer with exorbitant fees. Mr Sanchez lied to me about not dealing with me on the 21st, thus relieving himself of any responsbility to me or the bank. This has to stopThank you in advance for any assistance you

Company: Wells Fargo
Country: USA

  <     >