Liberty Tax of Grosse Pointe and Roseville, MI
Most Unprofessional Service

1-25-10, I entered into agreement with Freedom Duty in Grosse Pointe - Operator Don McGlone) to get a Return Anticipation Loan (RAL). I had been trying to acquire my return profit time to buy a which was readily available for an extremely small amount of time.

I had been informed in those days, both verbally and written down that I'd get notice of acceptance (or insufficient) within 24 hours and, if authorized, I'd obtain my reimbursement of $4781 within 48 hours in the signing of the agreement. The charge for such support was $342 to Freedom Tax and $87.24 to some Republic Bank.

Liberty Tax didn't follow-through with this agreement, in addition to numerous guarantees to contact me. After I attempted to contact the # supplied, I had been informed that there is no phone-line in to the office where I'd submitted my return, which I really could just talk to people at another workplace, who understood nothing about my document. I had been also informed that there is a "issue using the computer program in the government that stopped anybody from processing something electronically, " which was probable why I'd not obtained my RAL inside the 48 hours given within the agreement.

On 1-29-10, I named the government straight. The government representative explained that my return had never really been submitted, which there have been no issues with their computer program whatsoever. - the government have been regularly taking and getting electronic filings since 1-15-10. He clearly recommended me to return and have for several of my documents, and also to advise them regarding the termination of any agreement, which had been already defaulted upon by them. He also supplied me with directions for processing a criticism against them using the Authorities. After-work, I quit from the Grosse Pointe Freedom Duty office where I'd submitted the return and requested for my paperwork, that they offered back again to me without any apology or clarification whatsoever.

I've now dropped the chance to buy the supposed vehicle, and also the procedure for getting my return income continues to be more postponed. I'm just one parent on the fixed-income, which has certainly induced difficulty for me personally.

Company: Liberty Tax of Grosse Pointe and Roseville, MI
Country: USA
State: Michigan
City: Grosse Pointe and Roseville, M

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