Liberty Tax Service
RAL Issue, Other issues

Jan 27 proceed directly into nearby Freedom Tax (not standard, very first time client). Record fees, choose for RAL because of requiring cash. Not informed RAL might be refused, never had a problem in past with RAL. Check must have been shipped on 29th. No-check on 29th, Freedom doesn't understand why.

I contact Republic Bank, I discover there's a problem and also the RAL continues to be refused however they cant tell me why. They inform me Freedom will have the ability to inform me. I contact Freedom back. Telephone etiquette is sorely without this location as I was ostensibly told used to donot do your fees and that Iam having a client. I'll contact you when I'm not active. Rude, Rude, Rude.

No-call back. I contact corporate office. Again no-call back. I wait until Monday. I contact Freedom Duty nearby again, however no solution. I contact corporate office again, nevertheless no-call back. Meanwhile I uncover exactly what the problem really is. Nearby office calls me back again to consult me easily was sure I submitted my fees there? Authorities informs me my fees weren't submitted whatsoever. Corporate office for Freedom efforts to assist me, kind of straightens out a few of the problems. I get a check but am informed that some duty costs may be returned. Today is February 14. I had been informed the check was shipped 10 days before. Earlier this Friday I sent corporate contact to allow him understand check wasn't obtained. He sent me back and explained he'd take a look and I would like to understand what was happening. I received no connection from him. I again email him nowadays and have exactly what the problem is, when there is an update on where my return check is. Nowadays I obtained a phone from nearby office informing me they have been requested to contact me and find out what my problem was. THE PROBLEM IS that I anticipate a return. I've been provided the run-around and handled extremely badly. I'll NEVER return to this location again and certainly will not suggest it to my family and friends. Where's my cash??? That's the main point here. I'm no further pleased with I'm sorry, etc. At this time I'm like I ought to be completely returned for the period I've used looking to get this issue solved. Our period may be worth money also. The only real plus part for this is the fact that the neighborhood office did apologize in my experience within the telephone for that difficulty that was absolutely justified and valued.

Company: Liberty Tax Service
Country: USA
State: Ohio
City: East Liverpool
Address: 524 Market Street
Phone: 3303859844

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