Smart-Step Protector Insurance
Unauthorized deduction from bank account

I was contacted by phone in September by, who I thought was Bank of America, offering me an accidental death insurance plan. I most likely told them to send me the information, and I would get back to them. I would never have taken a plan like this, because I already have on. They started taking 20.00 a month out of my bank accont without my authorization. On January 9, I called and told them to stop immediately, and to refund the money. No problem, they would do that. I received a letter on January 17, telling me that there would be no refund, that I was covered for those months. I called again on January 18. This time I spoke with Omar and Lisa. Lisa assured me that they would refund my 80.00 (because the fouth paying was in process) as soon as the last installment was receieved. I have also requested a copy of the CD recording where I authorized this withdrawal. I never signed any authorization or gave them my bank account number. Nor did I ever get any information regarding a policy in the mail. Now I am wondering if I should close the account. I think I will. I will be calling the FBI, and the writing the BBB.

Company: Smart-Step Protector Insurance
Country: USA
State: Illinois
City: Arlington Heights
Address: PO Box 890
Phone: 8002512617

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