Smart Step Insurance - Bank of America
Unauthorized transaction

I have entered into an insurance agreement with this company for several months. Since it is a Bank of America affiliate, I sort of trust them. However, since I am getting full insurance coverage at my work place, there is no need for this extra insurance and I decided to terminate their services by July. Hence, I called Bank of America and I was redirected to an insurance company called Apinion. Hence, I talk to the Apinion representative and they confirmed with me that my account was closed as of July. Hence, all transaction after this should not be authorized. I complained to Bank of America about this and they credited the amount to me from May to August.By September I got charged again, and I have to go through all the process, and again I confirmed with Apinion that my account was closed. Because of this harassment I have decided to close my BA account.
Then I get another letter from Bank of America telling me that they will reverse their decision because their researcher said that it was authorized and they they a voice recording that I authorized it. It was authorized when they first called me but I don't recall authorizing after I closed the services. Hence, this company is very scrupulous, liar and a thief. I have already filed a case on the Better Business Bureau and I am going to check my legal option. With all these other complaints and Bank of America is still working with them, that tells me that BA is not totally honest with its consumer. What a shame for a company like Bank of America - no integrity.

Company: Smart Step Insurance - Bank of America
Country: USA
Address: Charlotte, North Carolina USA
Phone: 8668790179
Site: bankofamerica.com

  <     >