New York Community Bancorp Inc
Overcharges / extremelly poor customer service

I had a mortgage with Penn Federal savings bank. New york community bank brought penn federal and within months my fixed mortgage went up close to $1k a month. I called and asked why and after many months of calling and writting their response was that taxes increased. This is true but only less than $1k a year so now I am paying and extra almost $12k a year so where is the money going. Next thing you know everything starts to change from different account numbers every month for several months to requests of all leases every three months and then the biggest demand that I pay for flood insurance where everything had been sent to them several times. This got so bad that they wanted me to pay them for flood insurance where we are not in a flood zone. Additionally all leases where for 10 years each and the apt for 1 year but the demands kept coming and monthly fees where different every month. After suffereing with them for over three years I finally go another bank to take over the mortgage. We closed last month and days later this anastasia calls me to send her a $5k wire without any explanation. I tell her the closing has been done what's going on. At this moment I have two different amounts to pay them and they do not justify anything. I have hired an attorney just to review the closing and he states that they did make a mistake but without a doubt they overcharged on closing costs and of course he could review the entire history of the loan but this will be expensive. This bank has been without any doubt the worst ever in a mortgage I have used mabny other banks and never been treated like this I also believe that they have been ripping me off and this needs to be checked out because I believe i am not the only one.

Company: New York Community Bancorp Inc
Country: USA

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