Chase Bank
Misrepresentation of closing costs on a home mortgage and no customer service

When we were getting a mortgage thru chase the sales mgr Don Roberts told us at the absolute max our closing costs would be was $2,000. When we got to closing imagine our surprise when the costs were $10,000. Mr Roberts forgot to mention that we would be charged points. We were also forced to get flood insurance on a property that according to the Fema maps was not located in a flood plain but according to their interpretation of the map it was but come to find out at closing they own a company that interprets these maps. We were too far along in the process to turn back but I can gurantee that as soon as possible we will be changing banks for our mortgage as well as all of our accounts. Then 30 days after closing they send a letter stating that we don't have enough fllod insurance coverage and need $9,000 more coverage and if we don't get it they will secure it for us. Please for your sanity's sake don't ever ever deal with them

Company: Chase Bank
Country: USA
State: Wisconsin
City: Kenosha
Address: 3611 80th Street
Phone: 2626972093

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