Sears
Treadmill Order Mishandled and Replacement Offer Required Extra Payment

On 11/28/09 my shopping experience with Sears has mean nothing but aggravation, I purchased a treadmill after being told there were three in-stock, no more than ten minutes I received a call informing me they had none in stock, I took the option to wait for one them to order one.

12/9/09 received call from Sears letting me know my purchase was ready for pick-up, called the salesman (Alex), to ask why it was for pick up, when I paid for delivery, at that time I found out I wasn't even in the system. After some time I was told everything was taken care of and would have my purchase delivered 12/12/09.

Today they brought the treadmill, had to take it back due to missing parts. I called Sears, talked to the manager (Brain), I was told I could wait another two weeks. (unacceptable). I informed him of all the inconvenience I have been through, and how I felt they should make this right.

When asked what I would like them to do, I said I feel they should give me a treadmill that they do have in stock for the same price I paid, even if that meant going up a step. Brain informed he would meet me half way on the difference, which meant I would have to pay a couple hundred dollars more. I declined and canceled my order, why should have to pay more than I can afford, when all this could have been avoided by the salesman making sure my purchase was in-stock. In case there is something you can do to make this right i have included my sales number (018040716458) thank you.

Company: Sears
Country: USA
State: West Virginia
City: Barboursville

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