Direct Express
Lost money transfer, Won't accept claim OR responsibility!

I recently attempted to perform an internet based money transfer to my regular bank using the DirectExpress.com website. I was given an authorization code number and also a transaction number. The computer said "transfer successful". It has been two weeks and the transfer still has not shown up. When I called Direct Express I was told that they do not accept disputes involving transfers - only debit card type transactions would be followed up. And even if I could initiate a dispute, they told me the process would take 90 days, and the result may still be negative. I tried to get someone in the office to find a supervisor or manager, and all I got was another useless person who would not connect me with anyone able to track, trace or otherwise look for my money. As it stands now, I am out all my money and they are unwilling to do ANYTHING to help. What am I supposed to do? Wait and maybe it will magically appear is what they told me to do. I am extremely disgusted with this company and in response I will discontinue doing business as soon as possible with them.

Company: Direct Express
Country: USA
Phone: 18887411115
Site: directexpress.com

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