Bank of America
Refinance Delayed Since May Despite Strong Credit and Income
- 10-14-2009
- 8
We started a refi. In May, and have yet to close. We more than qualify, have a high income, excellent credit score, and a long positive history with B of A. They couldn't ask for a better qualified customer. Yet, we have been given the run around. Constantly asked for the same info., from numerous people that we speak to only once. There is absolutely NO chain of command. The left foot doesn't know what the right foot is doing. It has caused huge stress and frustration. Then they have the nerve to send out an inexperienced, unqualified appraiser who shot our property value down with numerous discrepancies and misinformation. I mean, how do you miss a bathroom or a fireplace, etc... Bank of America has been a huge disappointment. It means nothing anymore to earn a great income, have great credit and payment history and be a long standing client (23 years). They should be ashamed to call themselves Bank of AMERICA. They should be called Bank of take um for a ride. It's been a pretty awful right.
Company: Bank of America
Country: USA
State: California