Capital One
Promised 0% balance transfer was never available, charged 15.9%

I called Capital One and was offered a zero percent balance transfer for 6 months, then it would be 4.99% fixed for the duration of the balance transfer. For two months I received zero % on the third month, I got hit with a 15.9% finance charge and when I called to find out why they tell me that deal was never available. They are now saying I have to pay 15.9% for the duration of the balance transfer. When I asked them to pull the recording of our conversation, they say they cannot do that. I then speak to Mike the Accounts specialist and he says the guys that offer the balance transfers are paid on commission so they might say anything to make the sell. Well now I am stuck with a 15.9% balance transfer. This is FRAUD

Company: Capital One
Country: USA

  <     >