Tutor Vista
Consumer fraud
- 09-24-2009
- 28
Looking for a for my boy, I did so an engine research and discovered an on line tutoring support called teacher landscape.
I registered for that test support which was 49.00 after which charged at 100.00 monthly.
They made wonderful guarantees to be accessible twenty four hours, you should use a headset and talk to a real teacher for many topics. It seemed excellent.
Our child;s first experience was an overall total waste of time. It got the teacher half an hour to locate info to assist my boy with one geometry issue. He then had trouble knowing the teacher. Your program was possibly fifteen minutes which finished in no solution or assist using the issue.
And So I thought I would attempt the support again before rescheduling. The 2nd experience was no greater. Poor conversation and also the entire program was "are you able to notice me, are you able to notice me"
And So I required a reimbursement on line since I really could not cope with towards the telephone number which was provided me.
I had been informed because of the proven fact that they desired to ensure that these were speaking with the best individual, all demand needed to be completed about the telephone.
It took many telephone calls before I really spoke with a one. They guaranteed me that I'd obtain a complete reimbursement and that I might obtain confirmation by email. I never did.
I sent many more emails declaring that I'd just like a reimbursement as guaranteed per their plan. I received emails back declaring they were sorry somebody might contact me in 24 hours.
They obviously didn't. I eventually obtained a telephone call this week declaring that I have to contact again to customer support office.
I did so this nowadays and was informed that somebody might contact me back. Granted they never requested for my telephone number or title or bill number.
I'm this is customer fraud which parents available searching for teachers shouldn't use their support.
Company: Tutor Vista
Country: USA
Site: tutorvista.com