Verizon Wireless
They should not be holding my money while they are unable to provide the service they promised

On July 28 I attempted to create a ask my mobile phone and was informed I'd virtually no time available. I changed from the regular payment to prepaid last Dec. I visited the Verizon site also it confirmed I've $52.22 in my own bill. (Our contract together is the fact that I spend $2.99 for almost any calls made within one-day).

I e mailed Verizon to ask exactly what the issue was. I obtained a return communication declaring that I'd to contact the 800 # and reprogram my telephone. Why must I have to do this? I named, experienced all the actions to no avail. I had been advised a work-order needed to be designed to study the issue, I'd obtain a phone the next evening on my land-line from Tina, the technology I talked to. After I got no-call I again e mailed Verizon having a criticism about no support or answer and required they return me the $52.22 they'd in my own bill. I acquired a solution from still another repetition declaring they can't reimbursement my cash and that I must have support on 8/9. I responded that that's undesirable when I require my mobile phone to get a visit to Orlando on 8/5 and again needed my income.

I'd to venture out and purchase another mobile phone (a tracfone) to ensure that I'd possess a telephone to utilize. I've not had any reaction from Verizon regarding this issue or my interest in my income. They ought to not be keeping my cash while they're not able to supply the support they guaranteed.

Company: Verizon Wireless
Country: USA

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