Bank of America
Bank Charged $405 in Fees on a $69.57 Student Overdraft
- 09-09-2009
- 1
I have had a Bank America credit card for years and have no problems with your company. My son is a student at Penn State and we opened him up a checking account with your bank. He and I have had no experience with atm cards. He overdrafted his card for $69.57 and your bank charged his account $405.00. You never contacted him or myself until two weeks had past even though you had a telephone number on us. Do you not think $405.00 is a bit overboard for a $69.57 mistake? No one informed us of these fees and we were never contacted about the overdraft through email or telephone. Why would you give money on a card that holds a negative balance except to scam unknowing student and patrons out of their hard working dollars. This is no way to make customers loyal to your bank or any of your other services: mortgages, money markets, and or credit cards. I am a 52 year old and I have never experienced this type of embezzlement. I went to the bank near my home in Margate yet the bank associate, Marina Breslin never contacted me back about the progress of this case. She emailed her boss and she was supposed to call my cell. As I was never notified of the overdraft I was never contacted about the result of my contact with her. I see this as a scam directed at students unfamiliar with atm cards. This morning this unethical practice by your bank was the lead story on KYW news. I am going to forward this email to them and every other news organization that will listen to my story. $405.00 on a $69.57 overdraft is insane.
Your agents never made us aware of this practice and we are appalled at your practice of taking innocent student's money. I paid the bank the
$70.00 they paid out but I will fight you for the $405.00 fee.
The best way you can help reward present customers and get new customers is to not steal your way to profitability. I will await a reply form you, as I am still awaiting a reply from Ms Breslin. Your apathy toward your customers breeds contempt for your bank and makes anyone experiencing this practice hate your bank.
Sincerely,
Company: Bank of America
Country: USA