Ikea
Customer service / policies

Having visited Ikea often in a variety of claims and usually having reasonable customer support I had been shocked in the therapy and down-right disrespect I had been confirmed today at Ikeais Brooklyn area. I turned up today to switch anything I purchased 2 nights before from their As Is area. I purchased mainly since I did not have time for you to feel the entire shop searching for furniture with my twelve months old in tow. Once the product didn't work-in myspace I looked over the bill and there is no mention of the "trading" As is furniture. The only real research claims no discounts; consequently I packed them and my boy within the vehicle and went 35 units towards the shop. Coming to the shop I had been informed to have a quantity by which I'd go to delay 45 minutes to determine a sales affiliate. She as really rude educated me that they can not consider them back; I attempted to describe I simply wished to trade it for another product inside As is area. Lastly she named her supervisor that was just like rude and was really giggling using the women creating a laugh people. She named both shop supervisors which told her I'd need to delay. After awaiting almost one-hour (with my 1year old) the shop supervisors Steve and Jason who explained that, yes I had been proper that it didn't state about the bill, or was it published about the wall behind the table declaring their guidelines nevertheless there's a little indication declaring it within the As Is space. I discussed this one might just observe that indication in the event that you occur to proceed completely within the space; when I didn't since there is actually a lot of products, they pour onto the area behind the registers. I attempted to describe my stage when he suddenly stated "I'm done speaking with you. And explained if I had beennot purchasing something I had a need to abandon. Then he named protection to take me out. Delay... This 6-foot 250lb plus guy is frightened of small 5'6 125lb me and it is calling protection? Are you joking? I expected for that corporate practices address and quantity he declined to provide me the address alternatively among the additional supervisors offered me the 1800 # and he explained I really could continue point to see for my-self the handle. When questioned exactly what the titles of the sales affiliates/mgrs I talked to he declined to provide me the info saying I'm alone you have to understand and my title is Jason as he chuckled. I can't let you know how unaware and rude they was and he's addressing the organization, this really is an embarrassment within this economy I actually donot understand how any company may endure with this specific kind of neglect towards the clients! We're those who maintain their gates available! Appreciate twice before visiting and buying only at that area!!!

Company: Ikea
Country: USA
State: New York
City: Brooklyn

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