Direct TV
Refund

Signed up online for service, during this process an online representive popped up to answer any of my question. My question was it is asking me for cc card, but hasn't told me what I am being charged for. He replied, " Nothing will be charged to your account." Finished process and found that I was charged for the 2nd DVR box and the plan I signed up with was more than I wanted to pay! I then contacted customer service, they said they refunded it back would take 2-5 business days. Lets just say its been 3 weeks, nobody can help me, I don't have service nor my money back. Transferred to 6 different people and none of them knew how to get me my money back, not counting how many times I was just put on hold and hung up on! So here I am don't know what to do, finally given and address to write a complaint but they still have my money!!

Company: Direct TV
Country: USA
State: California
Site: directv.com

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