Bank of America
Misleading Online Balances And Delayed Posting Trigger Overdraft Fees

I have been a Bank of America customer for over 8 years. Over the years they have upset me so many times. Now, since the economic crisis and they are largely in the middle of it they are putting customers in debt, to pay their own.

I am so tired of being charged OD fees because they are holding transactions to post to accounts to which they know funds are not available. I did this on purpose to see if its consistent. I purchased gas at a gas station on Friday. It didn't clear until Wednesday night. I purchased gas on Tuesday, it cleared on Thursday night. The same gas station. "over-draft fee triggered".

This is the most important of all they are misleading customers with the online banking. The first page does not clearly depict when items hit your account. You have to click on a small link on the left hand side of the page to see when the items hit your account. And it says fee triggered. Why is there two different clearances to your account? I have no idea. I've told them that whatever they see on their system we should see when we log in. It's not fair to say here's a glimpse of the your account but if you want to know what we are really doing click this small little link over here, if your smart enough to see it.

I am so tired of this company and paying fees because they choose to hold items to trigger and OD fee. This is my money that I work hard for. I haven't cursed in over 2 months but I did today at them. They are making me lose my religion too! They made their mistakes and now I have to pay for them. I hate Bank of America, new bank shopping on Monday. I wonder if Wachovia is ticking off customers.

Company: Bank of America
Country: USA
Site: bankofamerica.com

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