Santander Consumer USA
Poor customer service/payments applied incorrectly

Santander obtained Sovereign bank within the summertime thus my auto loan was transferred. I've had only suffering from the beginning.

Customer support is TERRIBLE. I've been attempting to create extra major funds about the mortgage and each time I contact they've various needs. First I'm informed SOMETHING above my regular cost could be put on primary. I deliver an additional cost plus a notice plus they claim "NO! You've to deliver a notice ahead of time so we all know what you would like." Good. I deliver a letter ahead of time, delay 14 days and deliver an additional cost along side another notice. They nevertheless utilize it like a normal cost. I contact and today they claim "NO! You've to become a few months forward in funds before you spend additional about the primary." This really is modified to express no, for Sovereign clients all you've got to complete is contact following the cost is obtained and they'll repair it.

Well, obviously it is never mounted and each time I contact to check out up I get disrespect. I'm discouraged beyond perception using the period of time I Have lost about the telephone together.

I've no option but to work well with them today, but my guidance if you should be auto loan buying would be to steer clear. They're terrible to cope with.

Company: Santander Consumer USA
Country: USA

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