Sallie Mae
Unauthorized Fee

I recently settled my student loan statement online and Sallie Mae had included a brand new choice of 'instant cost' that we picked simply to obtain the payment around with. Nowhere on that site was there a reference to a $14.95 cost. Since I have had around per week to pay for my loans I'dnot have chosen this method if there is a charge related to it. Obviously this fee wound up overdrawing my banking account and evaluating me by having an overdraft charge. I named sallie mae and spoke to somebody who guaranteed to return the $14.95 in 2-3 times (it has yet to occur) but declined to the touch the facility charge that will be also their obligation.

Today obviously their site includes three describes of the $14.95 charge but these are fresh since I have created my payment and also the payment choice has additionally been transformed to 'rush cost'.

Am currently attempting to recover my cash - telephone calls have gotten me nowhere, attempting characters today. Other people have this issue?

Company: Sallie Mae
Country: USA

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